Shipping policy
Shipping Policy
At Coal Wolf, every jacket is made to order in your selected size and colour. This allows us to deliver a personalised piece without long wait times.
Processing Time
All jackets are prepared based on your chosen specifications.
- Processing time: 2 days-1 week
- This may vary slightly depending on demand and availability
Once your jacket is ready, it will be carefully packaged and prepared for dispatch.
Shipping Times
After processing, estimated delivery times are:
- UK: 2-4 business days
- Europe: 4-7 business days
- International: 5-10 business days
You’ll receive a confirmation email with tracking information as soon as your order is shipped.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Customs & Duties
For international orders, customs fees or import duties may apply. These are the responsibility of the customer and are not included in our shipping fees.
Delays
While we aim to meet all timeframes, slight delays may occur during busy periods. If anything impacts your order, we’ll keep you updated.
Incorrect Details
Please double-check your shipping information before placing your order. We can’t guarantee changes once your order has been processed.